Digital Coaching
A digital coaching model to expand the digital capabilities of your workforce
For most businesses, the digital capabilities of your workforce is key to how you efficiently run your business and deliver your online products or services to your customers.
The Digital Skills Organisation, funded by the Federal Government, states there is a gap in digital capabilities of Australia’s workforce, with 87% of jobs now requiring digital literacy skills. They also find that 61% of Australia’s training needs are assessed to be the digital upskilling of the general population.
So it’s likely that not only does your workforce need digital skills training, your customers do too.
YourLink's Training team specialise in upskilling workforce members in their own digital literacy; as well as how to translate this knowledge into a coaching approach to help others - their customers - on their digital journey.
In our article we explore the role of ‘Digital coach’ and the benefits of these skills for the organisation, the seniors in it’s care and for the care worker themselves.
Benefits of increasing your digital coaching capabilities
An uplift in digital coaching for the care workforce means:
earlier engagement with online services
expanding services between in-person and virtual delivery
more rapid adoption of a variety of digital platforms
overall capability uplift of the workforce
new revenue potential.